Last updated: 9 February 2026

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Thank you for supporting More Than A Place. I want you to feel confident and informed when purchasing digital travel guides from this website. This Refund Policy explains when refunds may be offered and how they are handled.

If you have any questions, you can contact me at:
morethanaplace@outlook.com

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1. Digital Products

More Than A Place sells digital travel guides delivered electronically. Because digital files cannot be “returned” in the traditional sense, refunds are handled differently from physical goods.

Once a digital guide has been downloaded or accessed, it is considered delivered.

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2. When Refunds Are Offered

Refunds may be offered in the following situations:

a. Technical issues

If you experience a technical problem that prevents you from accessing your digital guide, I will work with you to resolve it.
If the issue cannot be fixed, a refund may be issued.

b. Duplicate purchases

If you accidentally purchase the same digital guide more than once, I will refund the duplicate order.

c. Consumer rights

You may be entitled to a refund under UK consumer law if the digital product is faulty or not as described.

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3. When Refunds Are Not Offered

Refunds are not offered in the following situations:

• You change your mind after purchasing

• You expected content that is not included in the product description

• You purchased the guide for a trip you later decide not to take

• You have already downloaded or accessed the digital file

This is standard practice for digital goods, as access cannot be revoked once delivered.

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4. How to Request a Refund

If you believe you are eligible for a refund, please email me at:
[your email address]

Include:

• Your name

• Order number

• The email used at checkout

• A brief explanation of the issue

I aim to respond within a reasonable timeframe.

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5. Processing Refunds

If a refund is approved:

• It will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

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6. Changes to This Policy

I may update this Refund Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

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